South Putnam Animal Hospital

Hospital Policies

We've listed useful information regarding our policies here, including appointments and arrival, hospitalization, payment, and more. These policies are subject to change, but we always strive to provide you up-to-date instructions prior to your visit.

Appointment Policy

Patients are seen by appointment only unless there is an emergency situation. If your scheduled appointment is delayed due to an emergency situation, we ask for your understanding. We do everything we can to see all of our clients and their pets in a timely manner.

We are always eager to meet new clients and pets! If you are not a current client of ours, call us at 845-628-1834 to schedule your pet's first visit. You are welcome to complete a new client form prior to your pet's appointment. You can also fill out a new client form in-house, but we ask that you arrive a few minutes early to do so.

Patient Arrival Policy

For the safety of all clients, patients, and staff, pets must arrive to our facility properly restrained. Dogs must be on a leash and cats must be presented in an appropriate cat carrier or on a leash.

If your pet has an infectious condition such as kennel cough or parvovirus, please let us know so we can prevent the spread of disease to other pets in the waiting area. Dogs must be on a leash, and cats and exotic pets must be in a carrier.

Drop-Off Policy

Drop-off appointments are available upon request.

Surgical patients are admitted to the hospital between 8:30 - 9:00 am unless other arrangements are made prior to the day of surgery. Discharge times vary depending on your pet's surgical procedure. We ask that you give us a call after 3 pm on the day of your pet's surgery for specific discharge instructions.

Emergency Care

If our office is closed, call our normal phone # at 845-628-1834. You will be directed to our answering service, and advised which emergency location is closest to your home. We have several emergency clinics in our area that are prepared to handle a range of minor injuries and illnesses to life-threatening situations. If your pet is treated at an emergency clinic, the location will notify us that you were seen and we will receive all necessary information regarding your visit. Follow-up care will continue with us at South Putnam Animal Hospital.

Please refer to one of the following trusted emergency clinics after-hours:

Katonah-Bedford Veterinary Center
546 N Bedford Road
Bedford Hills, NY 10507

Taconic Rt. 202 Veterinary Center
3655 Crompond Road
Cortlandt Manor, NY
7:30am-7pm - Call ahead required

Animal Specialty Center
9 Odell Plaza
Yonkers, NY 10701

The Veterinary Emergency Group
193 Tarrytown Road
White Plains, NY 10607

Newtown Veterinary Specialist
52 Church Hill Road
Newtown, CT 06470
203-270-VETS (8387)

Cornell University Veterinary Specialist
880 Canal Street
Stamford, CT 06902
24 hours a day, 7 days a week

Guardian Veterinary Specialists
4 Hardscrabble Heights
Brewster, NY 10509
24 hours a day, 7 days a week

Payment Policy

In order to provide pets with the highest quality veterinary care, payments must be made at the time services are rendered unless prior arrangements are made. To help you prepare for your pet's visit, procedure, or hospitalization, we're glad to provide you with an estimate beforehand. Call us at 845-628-1834 and a receptionist will assist you.

We accept the following methods of payment: cash, personal checks *with proper ID*, debit cards, Visa, Discover, MasterCard, American Express, and CareCredit®.

Privacy Policy

We do not collect or give out any information to third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company. It's that simple! And we strictly adhere to this policy.

South Putnam Animal Hospital recognizes the importance of protecting the personal privacy of its clients, its patients, and those individuals who simply visit our site.

Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.

Join the South Putnam Animal Hospital Family Today!

Located off of Route 6 and Route 6N, just minutes from Lake Mahopac and Mahopac High School.

Phone: 845-628-1834

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